FAQ
“The art of asking questions is the source of all knowledge” – Thomas Berger
Welcome to the Packlahoma Knowledge Base (otherwise known as FAQ). Here you’ll find everything you need to know about your basic product info and our policies, all of which are designed to give you the best shopping experience possible.
I placed my order. How long until it ships?
Once we receive your order, we’ll dispatch one of our talented carrier pigeons…just kidding. Typically, we ship your order within 1 – 2 business days via USPS or FedEx. Expedited shipping options are available upon checkout.
If I am a business purchasing from Packlahoma, am I exempt from sales tax?
Yes! If you’re a business purchasing from us, skip the sales tax and buy yourself something nice…or not. To do so, you must first create an account. Then you can either upload the tax exemption document on the site or email us at [email protected] and we can make your account tax-exempt. Every dollar counts!
Will I be charged tariff fees on my order?
Simply put, no. Business taxes can be hefty enough, so we do not pass on tariffs to our customers. We shoulder that burden so you don’t have to. What you see on the site is what you pay. There’s no unexpected fees.
Does Packlahoma accept returns or exchanges?
Sometimes, it’s a hit, and other times, it’s a miss. So we do accept both. To learn more about our return policy. You can find them here.
Can someone help me with my order before I place it?
Yes! We are here to help you with all of your questions. Or we’re always here if you need someone to talk to on a bad day, too. Feel free to call us at 918-321-4668 or email us at [email protected]
I am local to Oklahoma. Can I come in person to make a purchase?
While we used to offer the option for walk-in customers to stop by, we’ve since changed our policy. We now hold a will-call ordering option for our customers to streamline the ordering and pick-up process for everyone. Let us know if you have questions about an online order.
I want to place a larger order but want to ensure I am choosing the right packaging options. Do you offer samples?
Yes! This isn’t quite Costco, but samples are offered on an as-needed basis. We’re all about 100% customer satisfaction. To get your samples, shoot us an email at [email protected] or give us a call today!